Meet our Team
Director, RCC -- Nicole, BA
As lead of the Regional Coordination Centre, the director is responsible for overseeing the regional central intake services for diabetes and medical specialists, the self-management program, and diabetes mentoring program. Their role involves establishing links with regional program stakeholders to assist with access to service, coordination and delivery of services.
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Central Intake Coordinator -- Nishana, BA
Nishana's role is to support central intake staff with training and guidance, including diabetes, orthopedics, cataract, and OSDCP. She is also responsible for data management and electronic solutions to support central intake processes.
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| Database Administrator -- Endis, BCompSc, MIM |
| Waterloo Wellington Diabetes |
The role of Diabetes Central Intake is to support patient navigation by receiving, triaging urgency, and directing diabetes referrals to the appropriate diabetes education program and/or specialist. This work also involves providing a standardized regional referral form and process, a central point of communication between the programs and stakeholders, following up on many referrals, connecting with different community and hospital programs, and keeping all involved parties informed of the status of the referral.
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| Diabetes Central Intake Team |
Kelly, RN, CDE, Patient Navigator/Triage Nurse
Jennifer, RN, CDE, Patient Navigator/Triage Nurse
Paula W, Administrative Assistant
Mandy, Referral Clerk
Trina, RD, CDE, Resource Clinician and Project Lead
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Orthopedic Central Intake
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The role of Orthopedic Central Intake is to support patient navigation by receiving and directing orthopedic referrals to the appropriate assessment centre or orthopedic surgeon. This work also involves following up on many referrals and keeping all involved parties informed of the status of the referral.
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| Orthopedic Central Intake Team |
Emily, BA, Referral Administrator
Jodi, Medical Secretary
Judy, Referral Clerk
Stephanie, Referral Clerk
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| Cataract Central Intake |
| The role of Cataract Central Intake is to support patient navigation by receiving and directing referrals for cataract surgery to the most appropriate ophthalmologist. This work also involves following up on many referrals and keeping all involved parties informed of the status of the referral. |
| Cataract Central Intake Team |
Karis, Referral Administrator |
| Ontario Seniors Dental Program Central Intake (OSDCP CI) |
The role of this program is to offer a streamlined process for seniors accessing the OSDCP in Waterloo Region allowing for easy patient navigation, prevention of duplicate appointments, and to monitor wait times. This is part of a 6 month pilot project to develop a centralized intake/scheduling program, evaluate outcomes and provide data to support sustaining and growing this service.
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| OSDCP CI Team |
Paula F, Referral Clerk
Julie, Referral Clerk
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Waterloo Wellington Self-Management Program
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| The role of the WWSMP is to coordinate self-management programs that support individuals and their caregivers in the region living with or at risk of developing chronic diseases. The role also includes providing self-management support training, education and mentoring to healthcare providers. |
| Self-Management Program Team |
Danielle, Program Coordinator
Justine, Administrative Assistant
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